Amoré Roses® Website Please note that our website is constantly a work in progress. With so many varieties to keep track of, the availability information should not be relied upon. For orders, advice, or inquiries please contact us.
Website Images Images of rose blooms on our website are taken in our Test Gardens when they are looking their best. Depending on the season and age of the plant at time of purchase you should allow for a growing period before your plant returns similar results. Roses generally take 3-4 years to fully mature. Good feeding and care will ensure the very best outcome. Please see our Rose Growing Guide for more information on growing healthy roses.
Height/Size These are approximate to what they grow here in the Amoré Roses® test gardens and will marginally differ in different regions.
Pricing All prices are displayed in New Zealand Dollars (NZ$) and include GST (15%). While we take great care to ensure all pricing is correctly displayed, in the case of a price being displayed incorrectly we reserve the right to charge the correct amount. In such circumstances you will be asked if you wish to proceed with or change your order.
All prices are exclusive of delivery charges unless otherwise stated.
Payment must be paid for goods and shipping before they are shipped.
We do not keep details of your bankcard.
Shipping charges Please select the shipping charge for your delivery address carefully as Shipping on our Website is charged per item.
In the event a customer selects an incorrect shipping option, Amoré Roses® reserves the right to charge for any additional shipping costs. The customer will be invoiced for any additional delivery charges before the order is shipped.
There is an option to “calculate shipping” for more than one item. Amoré Roses® will invoice you directly for the combined shipping price which must be paid before the order is shipped. Non-payment for shipping may result in the cancellation of the order and refund for the plant(s).
If you order more than one item from our Website and pay for the shipping of each individual item Amoré Roses® will combine the order into the most economical sized package(s) and refund you the cost difference.
Rose Supply & Ordering
Potted Roses are available for sale online, all year round, depending on stock availability.
During the winter months (June to early August) all roses will be supplied bareroot, whilst they are dormant.
For winter orders, customers must clarify whether they want potted or bareroot plants. Without explicit notice to the contrary, a bareroot plant will be supplied.
Substitutes No substitutes will be sent unless requested.
Complaints Please contact us immediately if you are not completely satisfied with your purchase.
Refund/Replacement Policy We treat refunds and replacements on a case by case basis at our sole discretion, upholding the principles set out in the Consumer Guarantees Act. No refunds/replacements will be given on discounted items and we cannot take responsibility for plants that have perished due to climatic conditions and other conditions including pest and disease, poor planting, being in an unsuitable environment or lack of adequate care.
Bareroot Roses Amoré Roses® Bareroot Roses are two year, budded, high quality plants. Provided that the plants have been properly planted in suitable garden soil with adequate care to encourage establishment, we do not anticipate any issues. If any bareroot rose supplied by us fails to grow, let us know within eight weeks of delivery. The rose will be replaced the following winter or cost refunded. Please send us the label and a photo.
Potted Roses We send you the best of the potted roses we have in stock at the time of purchase. Amoré Roses® guarantee for potted roses is valid for eight weeks from date of purchase, provided that the plants have been properly planted in suitable garden soil with adequate care to encourage establishment. If you need advice with growing healthy roses please see our Rose Growing Guide for more information or contact us.
For wrongly labelled bareroot rose plants, Amoré Roses® must be notified as soon as it blooms in the same year. The rose will be replaced the following winter or cost refunded. Please send us the label and a photo.
For delivery of an incorrect order Amoré Roses® must be notified within 24 hours of delivery. The rose will be replaced or cost refunded. Please send us the label and a photo.
If goods are damaged or lost in transit you will need to contact the carrier – NZ Courier Post within 2 days of delivery.
Amoré Roses® will courier your order to any destination in the North or South Islands of New Zealand including Waiheke Island, Great Barrier or the Chatham Islands.
Pickup from Amoré Roses® Nursery is also available during our normal business hours.
Our regular dispatch days are Monday - Wednesday. This is to ensure that your roses arrive to you before the weekend, ready for planting, and are not sitting at the courier depot over the weekend. We're happy to dispatch your roses on Thursday and Friday at special request.
Deliveries will be made to the address and location the customer has identified on the order and once left at the specified address the Plant(s) will be deemed to be delivered.
Please ensure delivery details are clear and accurate and where appropriate provide any delivery instructions. This is especially important for the speedy delivery of live rose plants.
The customer will ensure Amoré Roses® or its agent is able to deliver to the specified delivery address. If delivery is not possible, and the order is returned to us through no fault of Amoré Roses®, then we reserve the right to either cancel the order and refund the customer, or charge the customer for the cost of shipping for the plant to be returned to Amoré Roses®, plus the reshipping to a corrected or alternative delivery address.
Amoré Roses® endeavours to fulfil all orders promptly. If a customer has not received an order within nine days of having placed the order, please contact us.
Property and Risk Title to the plant(s) and the risk will pass to the customer on delivery.
Product Liability & Liability of Amoré Roses Amoré Roses® is not liable for any loss, damage or injury arising directly or indirectly from any Rose plant(s). Amoré Roses® is not liable for any consequential injury or loss of any kind arising from the customer’s use of Amoré Roses® plant(s).
Recommendations We know how our roses grow, how large they are when mature, any specific requirements for pruning, thornless varieties, colour, fragrance, etc and so will be happy to make recommendations for you. Please do not hesitate to contact us.